Frequently Asked Questions
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What are my shipping options?
Is there a minimum order?
Are there annual or registration fees?
Do you pre-cool the flowers?
Do I have to pay my shipping fees to the FedEx driver or the agent at the airport?
When do I pay for my flowers?
What is a B2B company?
How can I find the color of a rose when I'm on the auction?
Can I only buy during the live auction?
Is the product I see listed on the auction sitting in a warehouse somewhere?
Are there additional costs?
If I can't find an item on the auction, can I look for it elsewhere on your site?
Who do you sell to?
Do you sell mixed product boxes?
What are the standard box sizes?
How do you ship from Miami?
Can I book a standing order?
Do I have to pay for my flowers before I receive them?
How long does an auction last?
Do you sell by the bunch?
Will I be charged a depot/shipping fee everytime I purchase for the same delivery date?
When I go into the auction, am I obliged to buy something, or can I just watch?
Can I buy before the auction starts?
After buying at a certain price, will the invoice price ever increase for that purchase? Is my price confirmed and honored?
How does the Grower Rating work?
How long have you been in business?
Which currency do I use to pay?
If I buy from different growers involving different countries, will I receive separate shipments?
Will there be a packing slip or invoice with my order?
At what time does the auction start?
Who should I call with questions and concerns?
If I know a grower who wants to register with Flower Buyer, who should they contact?
How do I track my shipment?
Where do I find my tracking numbers and airway bill numbers?
How do I make a claim?
What is the meaning of SC, FC and SD?
What if I'm not satisfied with some or all of my shipment?
Do you sell quarter boxes?
Why do I have a purchase limit when you have my credit card on file?
What is:"Re-insert AutoBid" and how does it work?
Do you have any incentive program if I refer a friend to your site?
How do I delete an autobid?
Where do I look to see if any of my bids were filled?
Why does my purchase limit go down?
How can I get a larger purchase limit than the normal level?
Are my Standing Orders doubled at holiday times?
Is the price I see the same for all growers?
Can I get a referral from someone locally who already buys from you?
How do I submit AutoBids?
How long is the claim period after receiving my shipment?
When I click on "I accept" or "I agree" on the shipping instructions page, am I agreeing to buy something?
Can I have more than one way to ship?
Where can I find information about the growers?
If I buy at different times or use different buying methods for the same Door-to-Door FedEx arrival date, will there only be one depot fee?
How will I know the boxes I receive or collect are mine?
Why are there no quantities shown for certain future auction dates?
Where can I see my past purchases?
How can I find what I'm looking for without having to scroll through all of the pages?
Where do I look to find my invoice?
Are there other ways to buy apart from the auction and pre-book?
How do I find past invoices?
Can I change my shipping instructions?
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