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Frequently Asked Questions
Questions...?
FAQ's
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Q: Do I have to pay my shipping fees to the FedEx driver or the agent at the airport?
Q: Do you pre-cool the flowers?
Q: Are there annual or registration fees?
Q: How can I find the color of a rose when I'm on the auction?
Q: What are my shipping options?
Q: Is there a minimun order?
Q: What is a B2B company?
Q: Is the product I see listed on the auction sitting in a warehouse somewhere?
Q: Can I only buy during the live auction?
Q: If I can't find an item on the auction, can I look for it elsewhere on your site?
Q: Do you sell mixed product boxes?
Q: When do I pay for my flowers?
Q: Can I book a standing order?
Q: Does anyone in my area buy from you?
Q: Do you sell by the bunch?
Q: What are the box sizes?
Q: How do you ship from Miami?
Q: Who do you sell to?
Q: Are there additional costs?
Q: How long does an auction last?
Q: Will I be charged a depot/shipping fee everytime I purchase for the same delivery date?
Q: Do I have to pay for my flowers before I receive them?
Q: When I go into the auction, am I obliged to buy something, or can I just watch?
Q: How does the Grower Rating work?
Q: After buying at a certain price, will the invoice price ever increase for that purchase? Is my price confirmed and honored?
Q: If I buy from different growers involving different countries, will I receive separate shipments?
Q: How long have you been in business?
Q: Which currency do I use to pay?
Q: Can I buy before the auction starts?
Q: At what time does the auction start?
Q: Will there be a packing slip or invoice with my order?
Q: How do I track my shipment?
Q: Who should I call with questions and concerns?
Q: If I know a grower who wants to register with Flower Buyer, who should they contact?
Q: Where do I find my tracking numbers and airway bill numbers?
ANSWER:
No we take care of that. The To-Your-Door and To-Your-Local-Airport transport costs appear on your FlowerBuyer.com invoice.
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