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Frequently Asked Questions
Questions...?
FAQ's
Viewing Tips & Download
Shipping
Is there a minimum order?
What are my shipping options?
Do I have to pay my shipping fees to the FedEx driver or the agent at the airport?
Do you pre-cool the flowers?
Are there annual or registration fees?
How can I find the color of a rose when I'm on the auction?
What is a B2B company?
Can I only buy during the live auction?
Is the product I see listed on the auction sitting in a warehouse somewhere?
When do I pay for my flowers?
If I can't find an item on the auction, can I look for it elsewhere on your site?
Do you sell mixed product boxes?
Does anyone in my area buy from you?
Are there additional costs?
Can I book a standing order?
Who do you sell to?
What are the box sizes?
How do you ship from Miami?
Do you sell by the bunch?
Do I have to pay for my flowers before I receive them?
How long does an auction last?
Will I be charged a depot/shipping fee everytime I purchase for the same delivery date?
When I go into the auction, am I obliged to buy something, or can I just watch?
After buying at a certain price, will the invoice price ever increase for that purchase? Is my price confirmed and honored?
How does the Grower Rating work?
Can I buy before the auction starts?
How long have you been in business?
If I buy from different growers involving different countries, will I receive separate shipments?
Which currency do I use to pay?
Will there be a packing slip or invoice with my order?
At what time does the auction start?
Who should I call with questions and concerns?
How do I track my shipment?
If I know a grower who wants to register with Flower Buyer, who should they contact?
Where do I find my tracking numbers and airway bill numbers?
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