Help Center

Claims

How to start a claim

Log in to your Account and click the Profile drop-down icon in the top right corner of the page. When the drop-down menu appears, click the “Claims” menu option.

If you would like to start a new claim, please click Start A Claim and follow the instructions outlined on the page to start your claim.

What pieces of information do I need to submit a claim?

You will need key pieces of information to start a claim and receive a fast response:

1. Please provide photographs that clearly show the problem seen in the product or packaging.
2. Please provide another picture of the end of the box lid which clearly shows all the labels.
3. Identify the number of flowers or bunches that were problematic.
4. Know the invoice number that your product appears on. You will be able to select from a list of invoices during the claims process. 

If you do not have these important pieces of information, you will be asked by the Flowerbuyer team to provide more details, or your claim may not be processed.

Important Notes Regarding Shipping Times and Product Receipt

Flowerbuyer partners with the best logistics teams in the industry, leveraging an extremely reliable network for on time deliveries of our products. However, due to unexpected weather events, mechanical challenges, or other unforeseen issues, your boxes may be delivered later than originally scheduled. Flowerbuyer will not issue a credit or refund for orders that are delivered within 24 hours of the scheduled arrival date. Flowerbuyer does not guarantee a delivery time due to factors that may arise which are beyond our control.

To better plan your purchasing and avoid unwanted surprises, we strongly recommend that customers that are buying for an important or special event schedule an arrival date that is 2 or 3 days before the event date.

We strongly recommend that for FedEx deliveries our customers choose a delivery address where someone will be available to receive the boxes.  We will not be held responsible for damage that is the result of being left outside in unfavorable conditions.

Claim approval

Once your online claim request form is completed our product quality specialists will process the claim.

You can check the status of your claim by logging in to your Account and clicking the Profile drop-down icon in the top right corner of the page. When the drop-down menu appears, click the “Claims” menu option.

Click Claim Status to check if your claim is pending or if it has been approved. If your claim has been approved, a credit will appear on your Statement page under the History tab.