1. You have not purchased in the last 12 months. In that case your account needs to be re-activated. No cost..........just call us.
2. You may have made a mistake. In that case please try again.
Our phone numbers are:
North - America: 1-877-625-3243(toll free)
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Help Center
Flowerbuyer Cancellation Policy
How late can I make changes or cancel my order?
You can make additional product purchases up until the cut off time posted for your chosen purchasing method.
When you book an order with us, we work hard with our partners to ensure everything is ready for dispatch based on your chosen purchase method and arrival date. As such, we require ample notice prior to executing a cancel request which is outlined in the table below. Cancellation deadlines can be viewed on your My Orders summary immediately after you have made your purchase.
When you complete your purchasing please review your confirmed Orders (My Orders). Should a discrepancy be encountered, please immediately call our Customer Service Team toll free at 1-877-625-3243 Option #3 to request an adjustment.
| Purchase Method | Cancellation Deadline |
|---|---|
| Standing Orders (Farm Direct, Flowerbuyer) | Order suspensions can be made a maximum of 3 times per calendar year without penalty and must be requested at least 10 calendar days prior to arrival date.
*Major floral holidays including Thanksgiving and Christmas require 14 calendar days prior to arrival date.
|
| Farm Bid (Professional) Farm Direct “One Time” Orders | Approximately 10 calendar days prior to arrival date.
Cancellation deadlines can be viewed on your My Orders summary immediately after you have made your purchase.
*Major floral holidays including Thanksgiving and Christmas require 14 calendar days prior to arrival date. |
| Priority Overnight Buy The Bunch | Approximately 48 hours prior to arrival date.
Cancellation deadlines can be viewed on your My Orders summary immediately after you have made your purchase. |
| Live Auction and Autobids Open Market (Buy Now) | Cancellation deadlines can be viewed on your My Orders summary immediately after you have made your purchase. *If a cancellation is required for an accidental purchase and the online cancellation option is no longer available, please call our Customer Service Team at 1-877-625-3243 Option #3. These cancellation requests must be reported immediately after the purchase is confirmed to prevent invoicing. Once invoiced cancellation requests are no longer possible. |
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